Return, Exchange & Refund Policy

At Reshamriti, we are committed to providing our customers with authentic, high-quality handcrafted textiles and silk products. We carefully inspect and package every order before dispatch. However, if you are not completely satisfied with your purchase, you may request a return in accordance with the policy below.

1. Return Policy – Domestic Orders
We accept return requests for eligible domestic orders within 7 days of delivery.
A return may be requested in the following circumstances:
•    The product has been received in a damaged condition.
•    The wrong product has been delivered.
•    The product has a manufacturing or quality defect.
•    The product received is significantly different from the product ordered.
The product must be returned unused, unworn and in its original condition, along with its original packaging, tags, invoice and any accompanying documents.
Reshamriti reserves the right to reject a return if the product has been used, altered, washed, damaged after delivery, or returned without the original packaging and required documentation.

Important

Return requests must be raised within 7 days from the date of delivery. Requests received after this period may not be accepted.

Customers should not ship the product back until they receive confirmation from the Reshamriti customer support team.

2. Return Shipping

For eligible returns within India, Reshamriti may arrange collection of the product through its designated logistics partner.

Customers will generally not be required to pay return shipping charges for products that are confirmed to be damaged, defective or incorrectly delivered.

Returns sent through an unauthorised logistics partner without prior approval from Reshamriti may not be accepted.

3. How to Initiate a Return
To initiate a return:
1.    Contact Reshamriti Customer Support within 7 days of receiving the product.
2.    Share your order number, reason for return and photographs/videos of the product where applicable.
3.    Wait for return approval and further instructions from Reshamriti.
4.    Pack the product securely in its original packaging.
5.    Include the original invoice and product tags/documents with the package.
6.    Hand over the package to the logistics partner arranged or approved by Reshamriti.

4. Product Condition for Returns
To qualify for a return, the product must:
•    Be unused and unworn.
•    Be in its original condition.
•    Have all original tags and labels attached.
•    Be returned in its original packaging.
•    Not have been washed, altered, repaired or damaged by the customer.
•    Be accompanied by the original invoice/order details.

For hygiene and quality reasons, certain products may not be eligible for return once opened or used.

5. Refund Policy
Once the returned product reaches Reshamriti, it will be inspected by our quality team.
If the return is approved, the applicable refund will be initiated through the original payment method used for the purchase.

For eligible domestic returns, the refund may be processed after successful inspection of the returned product.

The time taken for the refund to reflect in the customer's account may vary depending on the payment method and the customer's bank/payment provider.

6. Exchange Policy

Eligible products may be exchanged subject to availability and Reshamriti's approval.
If the requested replacement product is unavailable, the customer may be offered an alternative product or refund, as applicable.
Products purchased during special promotions, clearance sales or marked as "Final Sale" may not be eligible for exchange unless the product is received damaged, defective or incorrect.

7. International Orders

For international orders, returns and exchanges may be subject to additional conditions because of international shipping, customs duties and logistics requirements.

Reshamriti will review international return requests on a case-by-case basis.
In the event of a defective, damaged or incorrectly delivered product, customers must contact Reshamriti Customer Support within 7 days of delivery, along with photographs/videos and order details.

Any applicable refund will be processed after inspection and approval.

Customs duties, taxes, shipping charges and other international charges may be non-refundable unless otherwise determined by Reshamriti or required by applicable law.

8. Handcrafted Product Disclaimer

Reshamriti products may be handcrafted using natural fibres, pure silk, traditional weaving techniques, natural dyes and artisanal processes.

Because of their handcrafted nature:
•    Minor variations in colour, texture, weave, dimensions and appearance may occur.
•    Slight irregularities should not necessarily be considered defects and may reflect the individuality of the handcrafted product.
•    The actual colour of a product may vary slightly from the images displayed on the website due to photography, lighting and individual screen settings.
•    Product dimensions and weight may vary slightly from the information displayed online.
•    Zari, embroidery, dye and fabric characteristics may vary depending on the specific product and traditional manufacturing process.

9. Product Care
Reshamriti handcrafted silk and textile products require special care.
Customers are advised to:
•    Follow the care instructions provided with the product.
•    Prefer professional dry cleaning wherever recommended.
•    Avoid prolonged exposure to direct sunlight.
•    Keep silk and natural fabrics away from moisture and liquids.
•    Store products in a clean, dry and well-ventilated place.
•    Avoid contact with perfumes, chemicals and other substances that may affect the fabric or colour.
Improper care, washing, ironing, storage or handling after delivery may make the product ineligible for return or refund.

10. Cancellation Policy

Cancellation by Customer

Customers may request cancellation of an order before the order is shipped.

Once an order has been dispatched, cancellation may no longer be possible. In such cases, the customer may follow the applicable return policy after delivery.
If a cancellation is approved, the refund will be processed through the original payment method, subject to applicable payment processing timelines.

Cancellation by Reshamriti
Reshamriti reserves the right to cancel or refuse an order in circumstances including:
•    Product availability issues.
•    Incorrect pricing or product information.
•    Payment-related issues.
•    Suspicious or fraudulent transactions.
•    Incomplete or incorrect customer information.
•    Any other circumstances that prevent successful fulfilment of the order.

Customers will be informed if their order is cancelled by Reshamriti.

11. Failed or Unsuccessful Payments
If the customer's account has been debited but the order has not been successfully placed due to a payment failure, Reshamriti will initiate the applicable refund process.

The time taken for the amount to be credited may depend on the bank, payment gateway or financial institution.

12. Website & Product Information Disclaimer

Reshamriti makes reasonable efforts to ensure that product descriptions, images, colours, dimensions and other information displayed on the website are accurate.

However, minor variations may occur due to:
•    Screen and monitor settings.
•    Photography and lighting conditions.
•    Handcrafted manufacturing processes.
•    Natural variations in silk, cotton, fibres and dyes.

Reshamriti reserves the right to correct errors, update product information and modify website content when necessary.

13. Intellectual Property

All content published on the Reshamriti website, including product images, photographs, text, graphics, logos, designs and other creative material, is the intellectual property of Reshamriti or its respective licensors.

Such content may not be copied, reproduced, modified, distributed, published or commercially used without prior written permission from Reshamriti.

14. Limitation of Liability

Reshamriti shall not be responsible for indirect, incidental, special or consequential losses arising from the use of our website or products, except where liability cannot be excluded under applicable law.

Nothing in this policy is intended to limit any rights available to customers under applicable consumer protection laws.

15. Changes to This Policy

Reshamriti reserves the right to modify or update this Return, Exchange, Refund and Cancellation Policy from time to time.

Any updated policy will be published on the Reshamriti website and will become applicable from the date of publication.

16. Contact Us
For return, exchange, refund or cancellation-related queries, customers may contact:

Reshamriti Customer Support
Email: connect@reshamriti.com
Phone: 9599691127
Website: www.reshamriti.com 

Reshamriti

Woven with heritage. Worn with Pride. Made with love.